ArmenTel tries to improve quality of its services by
opening new offices
29-06-2009 12:00:00 | Armenia | Economy
YEREVAN, JUNE 29, NOYAN TAPAN. ArmenTel company opened its
60th sale and service office near Republic Square in Yerevan on
June 26. The opening ceremony was attended by the deputy mayor
of Yerevan Taron Margarian and the famous jazz musician Levon
Malkhasian who became the first customer of the new office. By
the way, another office opened in Mashtots Avenue on the same
day.
ArmenTel's Director General Igor Klimko said the company
opened 8 new offices in Armenia, including 4 ones in Yerevan, in
the past month.
In his words, the company has developed a special program
of improving the quality of its services and bringing them into
line with European standards. He said that the good-looking
employees of the new office have taken 3-week courses on
customer services at Beeline University.
In response to NT correspondent's question, I. Klimko
replied that the opening of a new office in the immediate
vicinity of VivaCell company's office does not pursue any
special goal. When he was asked what other steps (in addition to
raising the quality of services) the company will take to
withstand the growing competition in the sector, I. Klimko
declared that the quality of ArmenTel's Services is today higher
than the quality of services provided by VivaCell and their
tariffs are competitive. As regards the entrance of the new
operator in Armenian market in the autumn, ArmenTel will wait
for the new operator's offers and only after that it will
consider its own steps.