YEREVAN, APRIL 9, NOYAN TAPAN. The "Elpas" automated system of electronic document circulation, which was introduced in Yerevan mayor's office in 2006, has promoted the transparency of the work of the mayor's office. Head of the Mayor's Office Staff Grigor Melkumian stated this at the April 9 press conference. The system enables citizens to follow the process of examination of their letters and complaints filed to the mayor's office. G. Melkumian said that "Elpas" system will also be introduced in 12 communities of Yerevan by late April. According to him, citizens may leave their complaints at respective offices of the municipalities and then receive replies from there. The speaker noted that the municipality employees have already received special qualification. In the words of G. Melkumian, in 2005, Yerevan mayor's office received 16,068 applications, after the introduction of "Elpas" - in the second half of 2006, it received 16,084 applications, while in the first quarter of 2007 - 10,354 applications.

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